HR Support For A Challenging Restructure
A medical software company faced a complex restructure, requiring the redundancy of a senior leader linked to operational challenges. With legal and reputational risks at stake, our tailored approach ensured compliance, clear communication, and leadership coaching.
This resulted in a seamless process, restored team alignment, and strengthened leadership confidence—highlighting the value of expert HR support in sensitive or challenging transitions.
Background
Protecting Client Confidentiality
To respect our client, we do not disclose any identifiable details in this case study.
Client Sector: Medical Software
An innovative company in the medical software sector underwent a rapid restructure to realign its operations with strategic goals.
As part of this process, they faced a delicate HR challenge. A senior leadership team member, who had played a significant role in causing the need to restructure and had also been involved in previous redundancy decisions, needed to be made redundant.
The company sought our expert guidance to manage the process effectively and minimise risk to the business.
The Challenges Our Client Faced
The company was navigating a complex set of circumstances:
- Problematic Leadership – The individual in question had caused notable challenges, creating discord within the team and contributing to operational inefficiencies.
- Prior Redundancy Involvement – As a decision maker in previous redundancies, this person’s own redundancy presented a sensitive situation, raising potential legal and reputational risks.
- Risk Mitigation -The company needed to ensure the redundancy was handled correctly, minimising the likelihood of claims or negative fallout.
- Urgency – With the restructure in progress, swift action was required to align the leadership team with the company’s future direction.
Our Approach
We provided a structured and tailored approach to navigate the situation:
Risk Assessment and Planning
Conducted a thorough review of the individual’s employment history, performance records, and involvement in previous redundancies to identify potential risks. Advised on compliance with employment laws and best practices.
Communication Strategy
Worked with the business to develop a sensitive and professional communication plan for the redundancy, ensuring clarity and fairness throughout the process.
Documentation and Process Management
Prepared all necessary documentation, advising on consultation records and redundancy notices, to ensure the process was procedurally correct and legally compliant.
Support for Leadership Team
Provided coaching to the business owner on handling sensitive conversations and maintaining morale within the business during the transition.
The Outcome
How our HR Experts supported the restructure
The outcomes of our approach were significant and positive for our client facing a challenging restructure:
- Risk Mitigated – The redundancy process was conducted seamlessly, with no legal claims or disputes arising.
- Business Alignment Restored – The removal of the problematic individual allowed the leadership team to operate more effectively, supporting the company’s strategic goals.
- Team Morale Protected – Transparent and fair communication reassured the wider team, minimising disruption during a sensitive time.
- Leadership Confidence Built – The business owner felt supported and empowered to make difficult decisions and take necessary action.
Client Feedback
The company expressed relief at how smoothly the process was managed, particularly given the complexities involved. They appreciated the clear guidance at every stage, ensuring compliance with employment law and providing reassurance.
If you are experiencing any of these difficult situations in your business and want to see how we can help you, contact us.
Contact Us
This case highlights the importance of expert HR support in navigating complex redundancy situations, particularly at senior levels. By addressing challenges proactively and professionally, businesses can protect themselves from risk, maintain team morale, and create a foundation for future success.
